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Medical Device Servicing Community

The mission of the MDSC is to bring together a diverse community of stakeholders to advance the safety, effectiveness and quality of medical device servicing.

What we do:

We organized the MDSC because the medical device servicing industry currently lacks a shared way of defining safety and quality and the associated responsibilities and accountabilities among stakeholder groups. The Community strives to come together to achieve common outcomes, solve shared challenges and leverage collective opportunities to enhance patient safety, servicing effectiveness and quality of medical device servicing regardless of who services the medical device.

Created as an outcome of the FDA report on Quality, Safety, and Effectiveness of Servicing of Medical Devices in May 2019, the scope of the MDSC is to define and encourage implementation of actions that advance the community’s mission, including, but not limited to:

Develop best practices among stakeholders.

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Issue white papers and thought leadership papers related to the MDSC’s mission.

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Conduct community engagement activities (e.g., conference calls, workshops).

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Publicize and periodically report community engagement activities.

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Solicit input and feedback via appropriate channels.

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A meet up of MDSC members at the AAMI eXchange conference, June 2023

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Who we are:

Our steering team consistent of five representatives from each of the stakeholder groups: Device Manufacturers, Independent Service Organizations, Health Delivery Organizations, Professional Organizations and End Users.

Original Equipment Manufacturers Representatives

Mark Leahey      
Laura Mather
Julie Berry
Dave Francoeur
Colleen Haugen-Ortiz

Independent Service Organization Representatives

Sheila O'Donnell
Dave Anbari
Tim McGeath
Rick Staab
Trish Payne  

Health Delivery Organization Representatives

Mike Powers
Daniel Johnson
Courtney Nanney
Chris Nowak
Katrina Jacobs

Professional Organization Represenatives

James Faze
Thomas Todro
Samantha Jacques
Barry Kohler
Thomas Stanford    

End User Representatives

Nathan Proctor  
Erin Kyle
Dawn Mutchko
Susan Klacik
Dr. James Philip